Furthermore , the customer satisfaction measurement is determined according to the theory of consumer psychology 通过对消费心理学的研究对顾客满意级度进行了划分。
This article first studies the current outlook of guangzhou telecom and proves the usefulness and essentialness of customer satisfaction theory . secondly , it analyzes the customer base of guangzhou telecom and introduces the index , degree , and test of customer satisfaction for external and internal customers . finally , based on the three components of customer satisfaction theory , mind satisfaction , behavior satisfaction , and visual satisfaction , it discusses a complete solution on how to implement restructuring and development strategies in guangzhou telecom 本文首先在认真研究了广州电信目前的发展形势后,分析了广州电信导入cs理论的意义和必要性;其次,对广州电信的顾客群进行了分析,并制定了针对外部顾客和内部顾客的顾客满意指标、顾客满意级度和顾客满意测评方法;最后,以cs理论三个组成部分?理念满意、行为满意和视觉满意为基础,研究了一整套适合广州电信改革和发展策略和具体实施方法。
顾客: customer; shopper; client; p ...满意: satisfied; pleased级: level; rank; grade度: surmise; estimate顾客满意: customer satisfaction顾客满意度: customer satisfaction让顾客满意: keep the customer satisfied; keeping the customers satisfied顾客满意程度: customer satisfaction顾客满意过程: customer satisfying process顾客满意信息: satisfaction information of customers顾客满意战略: cs customer satisfaction顾客满意指数: csi customer satisfaction index; customer satisfaction index顾客满意度调查: csi顾客满意度指数: csi customer satisfaction index顾客满意预警系统: casas customer satisfaction alarm system保证顾客满意的担保: guarantee of satisfaction顾客满意度统计分析: statistical analysis of customer satisfaction美国顾客满意度调查: acsi游客满意度: tourist satisfaction顾客满足: customer satisfaction恐怕你们的产品质量无法使中国顾客满意: were afraid that your products quality wont satisfy chinese customers客满: sold out; house full; full up; full house 电影院经常客满。 the cinema is always filled to capacity. 火车已客满。 the train was full [well-filled]当顾客对商品不满意时: when a customer is not satisfied with certain merchandise任意级: arbitrary number of level级度类: gradate