Put forward regard serving before selling , selling , after selling as the central marketing way , set up marketing network , to user manuals , installation , maintenance repair manuals , 4s store behavior norm , normal regulations maintain and troubleshooting process , claims process , road saves duty and districts divide etc . problem put forward a lot of importance modification opinion 提出以服务售前,售中,售后为中心的市场营销方针,组建市场营销网络工作组,对维修手册,用户手册,保修手册, 4s店行为规范,常规保养及故障诊断排查流程,三包索赔流程,路救责任及区域划分等问题都提出了许多重要修改意见。