The common information they need are various types of job standards , operation regulations and working data . operators need telephone number list , formulated vocabulary , problem process program , while technicians need the working status information of the equipment ( normal , abnormal , busy , idle ) , exception handles , routine maintenance procedures and the equipment configure data . the users of controlling layer are directors in charge of administration or technology who concerned with the operation of ccs 他们所需的信息主要有:各类工作标准、操作规程、业务资料,如话务员需要电话号码簿、接转规范用语、疑难问题处理程序及案例;纠察员需要话务员接续过程录音、用户申告内容和纠察评分标准;技术员需要设备工作状态(正常、异常、繁忙、空闲)信息、故障处理程序、例行维护程序、设备配置资料;受训人员需要训练课程计划、教学课件等。
The service system of local accounting includes eight aspects as follows : collecting management , accounting management , account management , statistics inquiring management , material management , customer suing treatment , checking and system management . collecting and accounting management are two important functional modes for the accounting system 计费帐务系统从功能上划分为采集管理、计费管理、帐务管理、统计查询管理、资料管理、用户申告处理、审核校验、系统管理;采集和计费是本地计费帐务系统重要的两个方面。
用户: user; subscriber; consumer; ...申: state; express; explain告: officially announce用户申告中心: subscriber complaints center申告用户: complaining subscriber申告: statement帮用户申请了邮件网关: smtp gateway合算申告: joint return; married filing jointly确定申告: final declaration申告服务: complaint service个人申告制度: personal declaration system故障申告受理: fault complaint handling开立帐户申请书: new account a lication; new account application新开立帐户申请书: new account application用户: user; subscriber; consumer; party; purchasers; abonement 用户至上 customers first; clients first; 建立用户档案 build files on each of customers; 征求用户意见 ask for consumers' opinions; 电话用户 telephone subscriber平均申告间隔时间: mtbc mean time between complaints电子客户申请状态服务: e-client application status service用户到用户: house-to-housea级用户: class a user窗用户: client of window大用户: bulk user; large consumer; large user单用户: single user多用户: multi-user; multiple-access◇多用户操作系统 [计算机] multi-user operating system; 多用户访问 multiaccess; 多用户计算机 [计算机] multiple-access computer封用户: ip) ban/suspension该用户: this user