Based on the generalized computing theory , the thesis combines multi - rules neural network with a kind of decision tree - classification and regression trees . further more , we put forward a new kind of abnormal customers recognition model 为进行客户关系管理,本文基于广义计算思想,将多准则神经网络和一种决策树? ?分类回归树相结合,提出了一种新的异动客户识别模型。